In the unlikely event you have received a defective item, please contact us Click Here! immediately with the following information:

Your order number Which item is damaged A description Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

For UK orders, please follow the instruction provided in the ''Free UK return steps'' tab below.

For international orders, please contact our support Click Here! before returning your goods.

International returns are subject to return shipping costs which may vary and it's not refundable by Miss Floral.

We always recommend returning your items via a tracked service as we, unfortunately, can't be held responsible for any items that do not reach us.

Please noted that the original delivery charge / shipping fee of your order is not refundable.

You have up to 90 days to complete your return from the moment your Miss Floral order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy babe – we promise!

Alternatively, you may return by using your own preferred courier service. But please noted return shipping cost is not refundable by Miss Floral if you choose to use your own preferred courier services. We always recommend returning your items via a tracked service as we, unfortunately, can't be held responsible for any items that do not reach us.

Follow these simple steps to return:

Package your item securely to avoid any damage. Enclose your order invoice/receipt. Go to our return portal, ( click on 'Make A Return' below ) Select Box / Bag Select Yes if your return package is less than 20kg and smaller than 61cm ( L ) x 46cm ( W ) x 46cm ( D )? If not please contact us Click Here! Enter your order number (e.g. 12345), your reason for return and your details. ( fields marked with * are mandatory ) Please enter everything exactly as it appears on your order confirmation. Select Make your label. You will be prompted to download a returns label. You may press Download, print and apply the label to your package ensuring you do not place any tape over the barcode so it can be easily scanned. Drop off your item at a Post Office branch or Royal Mail Customer Service Point and then you’ll receive proof of posting. Don't worry if you don't have access to a printer. Royal Mail will also email it to you too along with a QR CODE. Simply show the ‘QR CODE’ on your mobile phone at a Post Office branch or Royal Mail Customer Service Point They will scan the QR code and print a label for you. The QR code can be found at the bottom of this email. ( Note this is not the PDF file attached ) Finally, drop your item off at the same time and then you’ll receive proof of posting.

MAKE A RETURN

TRACK YOUR RETURN

Please don’t forget to enclose your order invoice/receipt which you’ll find in your package!

In the unlikely event you have received a faulty item, please get in touch with support Click Here!

Please do not return any damaged goods unless advised by a member of our support team, it may result in slower resolution time.

Please noted that the original delivery charge / shipping fee of your order is not refundable.

We don't want you to worry about anything during the Christmas holiday period, so that you can relax and buy all your gifts before the Christmas rush. We therefore have an extended our returns policy for Christmas – all items purchased after the 31st October in any year can be returned up until the end of January in the year immediately following the previous year.

If you are not satisfied with the way in which we have handled the return, replacement, we apologise babe. We want to resolve the matter. Please contact our customer complaint representatives. Click Here!