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28 Days UK Return

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  • Something not right? No problem. Let us know and we’ll get it sorted. Item(s) must be unworn & unwashed.
  • You know what we mean gals, keep it free of any stains and signs of wear. All labels, tags and ribbon tags must still be attached to return the goods as it is originally.
  • Item(s) cannot be returned if the care label, card tags or ribbon tags has been cut, removed or ripped.
  • If you are returning bikini bottoms or ladies briefs, it must be in its original packaging, all tags still attached and the hygiene slip must still be in place.
  • All items are thoroughly inspected before any action is taken.
  • You have 28 days from the date you received your items to make a return. Item returns within 28 days will be offered a refund or exchange as request. If 28 days have gone by since your purchase, unfortunately, the return will not be accepted and it will not be refunded.
  • Don’t forget to enclose your invoice/receipt/dispatch note which you’ll find in your package! This will enable us to identify your order and process your return as quickly as possible.
  • Please note, the original delivery charge /shipping fee for your order is not refundable.
  • Please note, that a returns charge of £3 per parcel will be deducted from your refund amount if you use one of our UK return services.
  • For more information, please select a topic below or view our full refund policy.


Faulty item

Exchange / Wrong item

International return

UK return

Christmas period returns policy