- Something not right? No problem. Let us know and we’ll get it sorted. Item(s) must be unworn & unwashed.
- You know what we mean gals, keep it free of any stains and signs of wear. All labels, tags and ribbon tags must still be attached to return the goods as it is originally.
- Item(s) cannot be returned if the care label, card tags or ribbon tags has been cut, removed or ripped.
- If you are returning bikini bottoms or ladies briefs, it must be in its original packaging, all tags still attached and the hygiene slip must still be in place.
- All items are thoroughly inspected before any action is taken.
- All customers are granted a period of 90 days from the receipt of their items to initiate a return. We offer a refund, store credit, or exchange for items returned within this 90-day period, as per the customer’s request. Regrettably, if 90 days have elapsed since your purchase, we are unable to accept the return.
- Don’t forget to enclose your invoice/receipt/dispatch note which you’ll find in your package! This will enable us to identify your order and process your return as quickly as possible.
- Please be aware that the original delivery charge or shipping fee associated with your order is non-refundable.
- For more information, please select a topic below or view our full refund policy.
In the unlikely event you have received a defective item, please contact us Click Here! immediately with the following information:
Your order number Which item is damaged A description Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Exchange / Wrong item
For UK orders, please follow the instruction provided in the ''UK return steps'' tab below.
For international orders, please contact our support Click Here! before returning your goods.
International returns are subject to return shipping costs which may vary and it's not refundable by Miss Floral.
We always recommend returning your items via a tracked service as we, unfortunately, can't be held responsible for any items that do not reach us.
You may return by using your own preferred courier service. But please note return shipping cost is not refundable by Miss Floral. We always recommend returning your items via a tracked service as we, unfortunately, can't be held responsible for any items that do not reach us.
Please be advised that a returns fee of £4 per parcel will be subtracted from your refund amount should you opt to utilise one of our UK return services.
EXCITING NEWS TO ALL UK CUSTOMERS!
The return process has been enhanced for those opting for STORE CREDIT. Now, any original delivery charge or shipping fee associated with your order will also be included and refunded to your store credit. Additionally, returns will be free of charge if you choose to use one of our UK return services and opt for store credit.
How do I make a return or exchange?
1. Package the item(s) securely and enclose the order receipt.
2. Submit your return request. Click on 'REQUEST RETURN' below or Click Here!
3. Follow the steps and enter your details to complete your return or exchange request.
4. Follow the instruction on your return request confirmation email.
5. Drop off your package or book a collection and make sure to keep your postage receipt.
6. You are all set.
For Royal Mail Return Service, book your collection here Royal Mail Collection or drop off your package at a Post Office Branch or Royal Mail Customer Service Point.
Christmas period returns policy
We don't want you to worry about anything during the Christmas holiday period. With our 90-day return policy, you can just relax and buy all your gifts before the Christmas rush.
If you are not satisfied with the way in which we have handled the return, replacement, we apologise babe. We want to resolve the matter. Please contact our customer complaint representatives. Click Here!